Getting started
What am I buying?
A streaming studio in the cloud: your app sends the signal, you control the stream from the dashboard and your viewers watch on your channel. It is not a platform for hosting viewers.
How do I connect my phone?
Copy the input URL in the panel and paste it into the app. SRTLA, SRT ou RTMP are supported. You don't need to leave a computer on: the studio runs on the server.
When is my access activated?
After the payment is confirmed or a valid courtesy or full coupon is applied. To stream, the account also needs an assigned studio, which the team takes care of.
Does the preview have the stream's quality?
No. The studio preview is scaled down to save traffic. Output quality is set separately and depends on the app, the network, the server and the destination platform.
Features
What happens if the signal drops?
With automatic protection on, the studio switches to the standby screen and tries to keep sending to the destination. This protection depends on the server and the connection to the platform; it does not guarantee an uninterrupted stream.
Which platforms can I stream to?
YouTube, Twitch, Kick and Facebook are ready to go: pick the platform, the server is filled in and you just paste the stream key. There's also an Other platform option for an RTMP/RTMPS server approved by the admins. How many at once depends on your plan.
What are widgets?
They are third-party pages (IRL map and speed, donation alerts, clock, scoreboard…) shown over the stream picture. You paste the link, choose size and position, and turn them on or off from the studio while live. They depend on the plan.
How does the Moblin control work?
The dashboard works as a Moblin remote: after pairing, you switch scenes and adjust the phone's audio and bitrate straight from the studio. Other apps stream normally over compatible protocols, but without this control.
How does the chatbot work?
You connect your Kick or Twitch account and the bot replies in your stream chat. You can create commands (like !socials or !tip) with variables, delete messages with banned words, links or too many caps, and thank people in chat who subscribe, follow or send gifts. The bot can use its own account, with the name you choose. Available on plans that include the chatbot.
Can someone else run the stream for me?
Yes, if your plan includes operators. You invite the person with a link, they create their own account and only access the studio. You choose what they can do: start and stop, switch camera, audio, scenes and so on. Account, plan and payments are never available to operators.
Do all plans have the same features?
No. Each plan card shows what it includes. What isn't included is crossed out and stays locked in the dashboard.
Payment and security
How does the plan period work?
Each offer shows the exact number of days. Renewing the same plan adds the period to your future expiry; if it has already expired, the count starts on the new activation. By default you pay one period at a time and nothing is charged automatically. If automatic renewal is available, you turn it on at checkout (card or Pix Automático) and cancel any time on the Subscription screen; access you've paid for continues until the end of the period. When it expires, streaming is blocked, but you keep your login to renew and talk to support. To upgrade during an active period, open My plan: you pay only the prorated difference for the remaining days and the expiry date stays the same. For a cheaper plan, the change is scheduled for the expiry date.
Can I pay quarterly, every six months or yearly?
If the plan sells those periods, they show on the plan card with each price and how much cheaper it is than paying month by month. You choose the period at checkout.
I already paid for the period. Can I pay again?
No: so you don't pay twice for the same period, one-time payment only opens in the last days before expiry. If you prefer, turn on automatic renewal with your card: the first charge only happens near the end of the period you already paid for.
Which payment methods are available?
When online payment is set up, the charge opens on the chosen provider's page, Asaas or Mercado Pago. Pix, boleto and card depend on what's enabled on the receiving account. If online payment isn't available, contact the team.
Can I use a coupon or courtesy?
Yes, at checkout. The code can give a discount, free days or bonus days, with an expiry, usage limit and specific plan or account. On one-time payment it applies to that order. On automatic card renewal, the campaign defines whether the discount applies only to the first charge, the first few charges or all of them.
How does a free-first-month coupon work?
With automatic renewal, you add your card, use the studio during the coupon's free days and are only charged afterwards, near the end of those days. If you cancel the renewal before then, nothing is charged.
How do I protect my account?
Turn on two-factor in Profile and security: the dashboard asks for a 6-digit code from an authenticator app such as Google Authenticator, Microsoft Authenticator or Authy. The code is only requested at login, and the device is remembered for 30 days. Only the system administrator can change the account email.